Ella Vatour Return & Refund Policy

The Good Vibe Glow Guarantee

We want you to feel good about your Ella Vatour purchase. If an eligible product isn’t working for you, contact us within 30 days of delivery and we’ll help you begin a return.

Return Eligibility

To qualify for a return:

You must contact us within 30 days of the date your order was delivered.

At least 50% of the product must remain in its original container.

The product must have been purchased directly from EllaVatour.com.

Bundles and sets must be returned together, with at least 50% remaining in each product.

Live within the 50 United States and Washington, D.C.

To begin a return, email hello@ellavatour.com with your order number and the product you would like to return. Once your return is approved, we’ll send you a prepaid shipping label and return instructions.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Refunds

Once your return arrives, we’ll inspect it to confirm that it meets the return requirements. If approved, the purchase price of the eligible returned product will be refunded to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time for the refund to appear in your account.

Original shipping charges, expedited shipping fees, customs or duties, and gift-wrapping charges are non-refundable.

Products That Cannot Be Returned

The following items are final sale and are not eligible for return or refund:

Evolution Series natural scent blends and roll-on scent products

Digital products, downloads, music, and other electronically delivered products

Gift cards

Products with less than 50% remaining

Items purchased from another retailer or third-party seller

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email hello@ellavatour.com as soon as possible with your order number and photos of the item and packaging.

We’ll review the issue and work with you to make it right. Damaged, defective, or incorrectly shipped products are handled separately from our standard return policy, including products that are otherwise final sale.

Questions?

For questions about a return or refund, contact us at hello@ellavatour.com.