Frequently Asked Questions

Products

Do Ella Vatoür products have anti-aging benefits?

If by anti-aging you mean slowing down the aging process by combining mother nature and science to even your skin tone, reduce wrinkles, brighten + hydrate your skin, then YES.

We might not be able to stop Father Time but we can surely slow him down. Our botanical line provides your skin with the extra nourishment it needs. The ingredients selected are for very specific intentions and purpose.

Our goal is to help you maintain a radiant glow and celebrate your beauty.

Are your products vegan?

Not all of our products are vegan, so please review the descriptions.

All of our products are however are  formulated without parabens, phthalates, and only contain ingredients that are safe for you.

How soon can I expect to see results from using Ella Vatoür Botanical products?

A significant number of our customers report observing noticeable improvements in their skin within just a week of using Ella Vatoür products. Use them for 1 month and you really notice.

It's important to remember, though, that skin cells undergo a renewal process every 28-40 days. This natural cycle is typically the period it takes for your skin to display clear results upon introducing any new skincare product. Patience and consistent use are key to achieving the desired outcomes.

What is the shelf life of Ella Vatoür Botanicals?

Ella Vatoür is proud to offer genuinely all-natural skincare products, free from any artificial preservatives, typically boasting a shelf life of 12-18 months. To maximize the freshness of our oils, we recommend storing them away from direct sunlight and maintaining them at room temperature or cooler.

We make all of our products fresh to order in micro-batches to ensure you are receiving the freshest product available.

Are Ella Vatoür's skincare products suitable for all skin types?

Absolutely, our products are designed to be compatible with a wide range of skin types, including the most sensitive ones. The key to ensuring our products meet your skin's needs is to check for any personal allergies against the ingredients we transparently list for each product. Rest assured, every item in our collection undergoes rigorous testing to guarantee their safety and effectiveness before they reach you.

Will using face oil from Ella Vatoür cause breakouts?

There's a common misconception about applying oil to your skin, but in truth, pure plant oils are incredibly beneficial. At Ella Vatoür, our face oils are meticulously crafted using plant-based botanicals known for not blocking pores. These oils are rich in fatty acids, minerals, and antioxidants, all of which are essential for improving skin health. Contrary to causing breakouts, plant oils actually aid in balancing your skin’s natural oil production, thereby helping to prevent acne. Like with any beauty regimen, we recommend conducting a patch test with our products to ensure compatibility with your skin.

Are all of Ella Vatoür's skincare products made from entirely natural ingredients? What about artificial fragrances?

Ella Vatoür is committed to harnessing the purity of all-natural ingredients in our skincare line. We meticulously select only the highest quality ingredients, prioritizing organic options whenever feasible, to guarantee that you're nourishing your skin with the finest quality products.

At Ella Vatoür, we firmly stand against the use of artificial fragrances in skincare products.

Understanding that artificial fragrances offer no tangible benefits to the skin and can potentially introduce harm or conceal harmful substances, we choose to avoid them entirely.

Our philosophy is rooted in harnessing the power of nature, which is why many of our skincare items feature natural ingredients that possess their own authentic, pleasant scents as intended by nature.

Does Ella Vatoür disclose all ingredients in their products?

Yes, at Ella Vatoür, we are committed to full transparency about the ingredients in our skincare line. We understand the importance of knowing exactly what you are applying to your skin, and we ensure that every ingredient is clearly listed for your information and peace of mind.

What skincare products do you recommend for use during pregnancy?

First off, if you're reading this: YAY! Congratulations on your pregnancy!

At Ella Vatoür, we advise consulting with your healthcare provider to identify the skincare products that align best with your needs during this special time and will leave those decisions to you + your doctor.

Do you test on animals?

No way! We love our furry friends. 💜

Customer Service // Shipping + Returns

Can I modify or cancel my order after placing it?

We prioritize swift processing of orders to ensure you receive your skincare products as promptly as possible.

Consequently, once a shipping confirmation email with a tracking number has been issued, we are unable to make any alterations to your order.

However, if you wish to:

  • Cancel your order,
  • Add or remove items from your order,
  • Change the delivery address,

We kindly ask that you reach out to us as soon as possible.

Please be aware that the ability to cancel or modify your order is not guaranteed but we will do our absolute best to help accommodate your request.

Do you accept returns?

At Ella Vatoür, we stand behind our high frequency living concept - and that also comes to a seamless experience when you purchase our products.  

Our core mission is to assist you in discovering the ideal products that complement both your skin and lifestyle. While we strive for your complete satisfaction with our products, we understand that sometimes an item may not meet your needs.

Should you find yourself not fully pleased with your initial purchase from us, we're here to facilitate a hassle-free return or exchange within 30 days from the date of receipt.

Simply reach out to us at hello@EllaVatour.com, or use our contact form to request a return. We will even cover the shipping to send it back to us.

To be eligible for a return or exchange, the product must be at least half full (50% or more of the product remaining) and must have been acquired directly from www.ellavatour.com.

We are unable to accept returns or exchanges for nearly empty products, or products that have been diluted or tampered with. 

Please note that for customers within the U.S., original shipping charges are non-refundable as they are paid directly to the shipping carrier.

Returns must arrive at our facility within two weeks from the date the return label was sent to you, otherwise a full refund may not be authorized.

Just reach out to us, we will take good care of you.💜

Is there a number I can call for assistance?

While we cherish the thought of speaking with you directly, our current mode of communication is exclusively through email. This approach allows us to efficiently and effectively handle all inquiries. Rest assured, every email you send is received and responded to by a genuine, caring individual committed to providing the best support possible.

Order Confirmation Email

You will receive an order confirmation email shortly after placing your order, as well as another email with tracking information once your order has shipped.

If you do not receive these, please check your junk folder and add hello@ellavatour.com to your safe sender list. If you still do not receive an email, please reach out to us via our contact form, or at hello@ellavatour.com.

How much is shipping

Domestic US Shipping is FREE for orders over $40. Shipping charge for orders under $40 is minimal and based on your location.

International fees vary by country.

Domestic orders are shipped M-F and arrive typically within a week of ordering.

International orders are shipped M-F and arrive typically within two weeks of ordering.

Customer Support Hours

We are available to help you M-F from 8-4 EST

We are closed the following holidays:

New Year's Day

President's Day 

Memorial Day 

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Christmas Day